Shop from Home for Swimming Pool Supplies, Chemicals, Filters, Solar Blankets, and More!

Customer Service Hours

Blue Haven Pools & Spas Supplies Direct is committed to providing you with the best shopping experience possible. Whether you’re placing an order on our web site or over the phone from our catalog, your friendly and knowledgeable backyard professionals are here to answer any questions you may have. Below you’ll find some helpful resources, as well as our Customer Service hours and contact information.

Need to check your order history or change shipping information? Click here to login into our member section.

For 24/7 ordering: 1-800-308-7946

For LIVE Customer Service: 1-888-256-8121

To use our online contact form, please click here. For technical and customer service questions, LIVE customer service is available during the following business hours:

MONDAY	5 a.m. — 3 p.m. PST
TUESDAY	5 a.m. — 3 p.m. PST
WEDNESDAY	5 a.m. — 3 p.m. PST
THURSDAY	5 a.m. — 3 p.m. PST
FRIDAY	5 a.m. — 3 p.m. PST
SATURDAY	CLOSED
SUNDAY	CLOSED

Customer Return Policy and Guidelines

Blue Haven Pools & Spas Supplies Direct strives to make your purchasing and return experiences easy so that you remain a loyal and satisfied customer. Items can be returned for credit or exchanged within 99 days of receipt under our Return Policy and Guidelines.

Customer Care Portal

We have created BlueHavenCares.com to serve as our customer care portal. You may use this website to start the return process, create support tickets, find answers to frequently asked questions, download product manuals, and much more.

Shipping Policy:

Most orders are shipped within 24 hours and may take up to 7-10 business days for delivery. UPS ground is our standard shipping method, but we reserve the right to ship with other carriers.

Custom items such as pool covers or liners may require extra time.

Oversized and heavy items will be shipped via freight carrier (truckline) and can take up to 14 business days to arrive. Deliveries must be signed for by an adult after inspection; driver will need assistance with offloading.

All orders carry a $9.99 handling fee. Standard shipping to the 48 contiguous states is free. For orders from Hawaii or Puerto Rico, please call for a competitive freight quote.

Se Habla Espanol! 1-888-256-8121. Presione por favor el numero dos.

Accepted Payment Methods