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Frequently Asked QuestionsCan I order online without a credit card? Our web site is set up for quick and easy ordering and does require you to use your credit card to complete an order. (Visa, Mastercard, American Express,Discover, Private Label, and PayPal accepted) How can I receive email updates and specials from Blue Haven Pools & Spas Supplies Direct? Sign up to receive our email newsletter and have email updates, special promotions, and sale notices sent directly to your inbox. How quickly will my order be processed? All orders are processed within 24 hours from the time payment is received. How can I check the status of my order? When you place your order, you will receive an email confirmation which you should check for accuracy. If you did not provide us with an e-mail address, please visit Blue Haven Cares, our customer care portal. Can I ship my order outside the United States? We only ship products within the Continental United States. Does Blue Haven Pools & Spas Supplies Direct offer any extended warranties? We do offer extended warranties on select products. If you order an item that has an extended warranty, the extended warranty will be offered to you on line or by our customer service professional depending on how you are placing your order. Check our web site and catalog to see which products have an extended warranty offered. What is Blue Haven Pools & Spas Supplies Directs’ refund policy? We guarantee your satisfaction with every product we sell, so if you’re not completely satisfied, return the product to us and we’ll replace it or issue a credit towards the purchase of a suitable replacement. View our 99 Day Satisfaction Guarantee. Please visit Blue Haven Cares to initiate the return process. We are unable to credit you for handling charges or expedited shipping charges. Charges for shipping returned products back to us are your responsibility. We will exchange or refund your purchase, as you request. Please allow 30 business days from the date you return your package for your refund to be credited or your exchange to be completed. |
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