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Customer Service


Shipping Methods & Time

Most orders are shipped within 72 hours and may take up to 7 to 10 business days for delivery. UPS ground is our standard shipping method, but we reserve the right to ship with other carriers.

Custom items, such as pool covers or liners, require extra time.

Shipping cost

You can easily check your shipping costs before committing to payment and order placement. To do so, please follow these steps:


  1. Fill your shopping cart
  2. Click “Proceed to Shipping”
  3. Enter your shipping address
  4. Click “Continue to Order Summary”
  5. Your Order Summary is displayed including shipping and any applicable tax


If you choose to continue, click “Continue to Payment Method.” If you choose to abort your purchase, you may exit the site at this time.

Oversized and heavy items


  • These items will be shipped via freight carrier (truck line). This means that they can take up to 14 business days to arrive.
  • Deliveries must be signed for by an adult after inspection.
  • Drivers will need assistance with offloading.


Outside the Continental U.S.


  • Hawaii:

    We do not ship to Hawaii.

  • Puerto Rico:

    In some cases, we can ship to Puerto Rico. However, special terms and shipping charges will apply.


If you have not yet submitted your order: Complete an inquiry form; click here, and in the comments section, specify the item(s) you would like to purchase, and ask if they can be shipped to Puerto Rico.

Rebate Center

Visit our Rebate Center.

Orders by phone

Unfortunately, we are able to take orders only when they are placed on-line at

Seeking a Specific Product

We can fulfill orders for items shown on If you do not see the product on-line, then we do not carry it.

Specific Product Questions

With the exception “Smart” Blue Haven products (e.g., SmartPure Ozonator), we are unable to provide additional technical information about products beyond what is listed on our website.